Isha (she/her) is an Enterprise SaaS and AI platform adoption leader with more than 15 years of experience helping global organisations deploy, scale, and realise value from complex technology platforms. As Head of Portfolio Technical Success, APJ at Qualtrics, she leads regional Customer Success teams across Asia Pacific and Japan, advising enterprise customers on platform adoption, AI-powered capabilities, and large-scale operationalisation. Isha specialises in translating advanced technology into practical, high-impact business outcomes, driving customer adoption, retention, and growth through strategic success programs. Prior to Qualtrics, she held senior leadership roles at Oracle, where she partnered with CIOs and executive stakeholders to deliver cloud transformation and SaaS adoption initiatives across APAC.