Sign In
Register

Request to partner

Register

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Jenny
Tran
Customer Success Director
Ideagen
Jenny is a Customer Success Director at Ideagen with 10 years of experience across technology, telecommunications and digital, leading enterprise B2B relationships at global scale. She has managed a $16.5M portfolio spanning infrastructure owners, government departments and major delivery partners, with a focus on driving measurable outcomes beyond the contract. Known for bringing clarity to complex stakeholder environments, Jenny builds commercially fluent teams and customer relationships that turn collaboration into lasting impact.
Button
27 October 2026 13:30 - 14:15
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
CS leaders are expected to own a bigger share of the revenue number, but proving that impact in terms the CFO and board actually trust is still a struggle for most teams. This panel brings together CS leaders to talk through how they build a credible revenue story, from GRR and NRR to expansion, and defend it when budgets get questioned. Key learnings: - Choosing the right metrics: GRR vs. NRR vs. expansion, and what each actually proves - Connecting CS activity to revenue outcomes without overstating attribution - Building a reporting cadence the CFO and board will actually read - What to do when the numbers don't back up the story you want to tell