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Jenny
Tran
Customer Success Director
Ideagen
Jenny Tran (MAICD) is an award-winning Customer Success Director and GTM executive with deep sector experience across banking, telecom and critical infrastructure. Having managed $20M+ ARR portfolios across global, cross-cultural environments, Jenny combines operational scale in high-stakes industry with emerging AI and sustainability advisory experience. An active mentor and a recipient of a Voice of Customer award, she leverages her board governance foundation from Australian Institute of Company Director to align post-sale performance directly with the art of retention, expansion and enterprise valuation.
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27 October 2026 13:30 - 14:15
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
CS leaders are expected to own a bigger share of the revenue number, but proving that impact in terms the CFO and board actually trust is still a struggle for most teams. This panel brings together CS leaders to talk through how they build a credible revenue story, from GRR and NRR to expansion, and defend it when budgets get questioned. Key learnings: - Choosing the right metrics: GRR vs. NRR vs. expansion, and what each actually proves - Connecting CS activity to revenue outcomes without overstating attribution - Building a reporting cadence the CFO and board will actually read - What to do when the numbers don't back up the story you want to tell