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John
Hannan
Global Director, Customer Success
BMC Helix
John is a seasoned IT professional with over 20 years of experience in IT Service Management (ITSM), consulting, and training. He currently serves as the Director of Customer Success Management for the Asia-Pacific region at BMC Software, a global leader in digital enterprise solutions. In this role, he leads a team of certified Customer Success practitioners, delivering strategic guidance, proactive support, and tailored solutions to clients across diverse industries. John's mission is to help customers achieve their business goals and maximize the value of their BMC investments through exceptional service and expertise.
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30 October 2025 11:45 - 12:30
Interactive roundtable discussions
In this networking roundtable session, you will have a chance to connect with fellow CS peers and learn from each other. Use this session to benchmark your team's best practices against other leading companies, and our expert speakers will guide you through the discussion. This is your chance to immediately ask questions to our speakers, and meet other CS leaders who are facing the same challenges as you. We will be discussing topics like: - Itā€™s all about the base: Measuring and delivering value by persona - Strategies for managing growth and expansion alongside customer retention - Building a culture of customer success across your organization - Advanced techniques for mapping and optimizing customer journeys