Hibob, a dynamic and innovative HR and employee experience platform, is where Kaitlyn has found her professional home. This pioneering company is dedicated to revolutionizing workplaces by offering intuitive solutions that streamline HR operations and cultivate vibrant company cultures. As a CS Lead within Hibob, Kaitlyn is devoted to ensuring that clients across the APJ region not only adopt these technological advancements but also leverage them to transform workforce management.
Kaitlyn's journey with Hibob commenced uniquely—she was the very first Hibob employee to establish a presence in Australia. Guided by her background in psychology and a strong foothold in the consulting and tech sector, Kaitlyn embraced the challenge of building the local customer success department from scratch. Through meticulous planning, strategic insights, and commitment to excellence, Kaitlyn played a vital role in nurturing the growth of this department into a formidable team of over 10 skilled professionals, spanning Customer Experience, Customer Success Management, and Professional Services.
31 October 2024 11:15 - 12:00
Panel: Leadership in customer success: Scaling and structuring your team for success
Join us for a panel discussion on the key leadership principles for scaling and structuring a customer success team for success. Our panelists will share their experiences and insights on topics such as:
- Defining your customer success goals
- Building a strong customer success culture
- Hiring and managing customer success managers
- Measuring and optimizing customer success performance
This is a must-attend session for any leader who is responsible for scaling and growing their customer success team.
31 October 2024 14:30 - 15:13
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions, and find proven solutions in this intimate, closed group setting.
Table topics include:
- Creating a CS function in a startup
- Discussing ROI with customers
- Customer education and knowledge bases
- Tracking metrics and user metrics
- The importance of diversity in teams and thought
- Collaborating with your sales team
- CS in a product-led business
- Transforming satisfied customers into advocates
- Wildcard - pick your own topic as a group