Hibob, a dynamic and innovative HR and employee experience platform, is where Kaitlyn has found her professional home. This pioneering company is dedicated to revolutionizing workplaces by offering intuitive solutions that streamline HR operations and cultivate vibrant company cultures. As a customer success director within Hibob, Kaitlyn is devoted to ensuring that clients across the APJ region not only adopt these technological advancements but also leverage them to transform workforce management. Kaitlyn's journey with Hibob commenced uniquely—she was the very first Hibob employee to establish a presence in Australia. Guided by her background in psychology and a strong foothold in the consulting and tech sector, Kaitlyn embraced the challenge of building the local customer success department from scratch. Through meticulous planning, strategic insights, and commitment to excellence, Kaitlyn played a vital role in nurturing the growth of this department into a formidable team of over 10 skilled professionals, spanning Customer Experience, Customer Success Management, and Professional Services.