Laura is an accomplished HR specialist with a decade-long focus on HR software implementation and customer success. From her initial role as an Implementation Consultant to her current position as Head of Client Success at ELMO Software, Laura has significantly shaped the company's customer success landscape.
During her tenure at ELMO, Laura took the reins in establishing and scaling the Customer Success team, evolving it from a solitary CSM operation into a thriving, profitable unit that adeptly oversees customer success for over 2000 clients across ANZ. Drawing on her passion for creating an exceptional customer experience she strives to achieve the optimal customer journey through data-driven insights, process optimisation, and automation.
06 November 2024 09:45 - 10:15
Embarking on the path of automation: Unlocking scale and growth
In this keynote, Laura will share how she has led the team at ELMO to embrace technology to accelerate their ability to scale. Laura will share insights, lessons learned along the way and tech they have chosen to invest in to support their high-touch comms style without just having to keep adding headcount.