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Lindsey
Hanson
Customer Success Director
Plexus
Lindsey is a seasoned Global Customer Success leader with a strong focus on B2B SaaS offerings, dedicated to helping clients achieve measurable business outcomes. With a passion for scaling high-growth start-ups, Lindsey has extensive experience in managing a wide range of complex functions, including implementation, customer success, professional services, account management, and support. Her strategic mindset and expertise in fostering customer relationships have made her a key player in driving success for businesses navigating rapid growth and expansion.
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06 November 2025 11:30 - 12:00
Strategies for managing growth and expansion alongside customer retention
In today's economic climate, businesses must balance the pressures of growth and expansion with the need to retain loyal customers. This session delves into proven strategies for scaling your business while navigating economic uncertainty, ensuring that growth doesnā€™t come at the cost of customer satisfaction. Industry leaders will share their insights on how to maintain and strengthen customer relationships during challenging times, leverage customer data to enhance retention and implement cost-effective growth initiatives. Attendees will learn how to manage resource constraints, optimize internal processes, and prioritize customer-centric approaches, enabling sustainable growth even during difficult economic conditions. This session will offer actionable tips on turning adversity into opportunity while safeguarding customer loyalty and driving long-term success.