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Magui
Labouze
Head of Customer Success
Wolters Kluwer
Magui Labouze serves as APAC Head of Customer Success at Wolters Kluwer, bringing over two decades of commercial leadership across financial services, technology and SaaS. She has held senior roles at global organisations including American Express, AMP, and Cuscal, leading high-performing teams across six countries and three continents. Known for turning complex client challenges into growth opportunities, Magui has designed and executed strategies that consistently deliver revenue growth, retention, and competitive advantage. Magui is a passionate advocate for client-centric innovation, fostering cultures that empower teams to think boldly and act decisively. Her global perspective, shaped by an MBA from HEC Paris and fluency in multiple languages, enables her to bridge cultural and market differences to deliver exceptional outcomes. She frequently speaks on transforming customer success into a revenue engine, leading through change, and creating long-term client value in dynamic, regulated markets.
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30 October 2025 11:45 - 12:30
Interactive roundtable discussions
In this networking roundtable session, you will have a chance to connect with fellow CS peers and learn from each other. Use this session to benchmark your team's best practices against other leading companies, and our expert speakers will guide you through the discussion. This is your chance to immediately ask questions to our speakers, and meet other CS leaders who are facing the same challenges as you. We will be discussing topics like: - It’s all about the base: Measuring and delivering value by persona - Using AI to transform Customer Success - Strategies for managing growth and expansion alongside customer retention - Building a culture of customer success across your organization - Advanced techniques for mapping and optimizing customer journeys