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Matthieu
Sors
Director Customer Success, Delivery & Transformation
Planview
Matthieu is an experienced technology leader with a strong track record in building strategic client relationships, advising executives, and driving complex transformations. He excels at defining long-term strategies, leading delivery programs, and shaping innovative, cloud-based solutions across multiple geographies. At Planview, Matthieu leads Customer Success, Delivery & Transformation for APAC, overseeing a $23M USD book of business and engaging senior executives to drive adoption, value realization, and strategic alignment. He also serves as Program Director for major deployments and plays a key role in influencing product direction based on customer feedback.
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30 October 2025 11:15 - 11:45
Fireside chat: Beyond the account - Understanding the customer ecosystem for sustainable success
Driving sustainable customer success requires more than managing accounts - it demands a deep understanding of the entire customer ecosystem. In this fireside chat, leaders from Planview will explore how looking beyond traditional touchpoints to consider customer goals, organizational dynamics, stakeholder networks, and industry pressures can unlock greater value and long-term loyalty. Through real-world insights and thoughtful discussion, weā€™ll examine strategies for building stronger partnerships, anticipating customer needs, and delivering outcomes that align with both customer success and business growth.