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Megan
Kennedy
Head of Customer Success Hub APJ
Dayforce
With over 15 years of experience in the payroll and human resources industry, Megan is passionate about delivering an exceptional customer experience. As the Head of Customer Success Hub APJ at Dayforce, She leads a team of customer success managers and specialists who support and empower our clients across the APJ region. Megan leverages her expertise in global payroll, payroll processing, and customer success to ensure that her clients achieve their business goals and optimize their use of innovative cloud-based platform at Dayforce.
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06 November 2025 12:00 - 12:30
Success Hub Strategy - Maximize your offshoring strategies and service global markets from APJ
Join us for an insightful panel discussion on maximizing customer success hub strategies and leveraging the APJ (Asia-Pacific and Japan) region to service global markets. Our expert panel will explore the benefits of building COEs, offshoring, current industry trends, and the strategic importance of the APJ region, highlighting key markets and opportunities. The discussion will cover how to develop an effective success hub strategy, including assessing organizational needs, selecting the right location, and understanding cultural and language considerations. The panel will also address the role of technology in enhancing success hub operations.