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Natalie
Barrett
VP, Customer Success & Experience - APAC
Dynatrace
Natalie spent her formative years working on yachts in the Med and the Caribbean, making the customer experience of the rich and famous outstanding. Then ten years working in the exhibition and event industry in Sales and Project Management roles bringing customers and brands to life! For the last decade, she has worked in SaaS in customer success, setting up and building relevant repeatable and scalable customer-obsessed CX and CS teams for both SMB and enterprise. She currently works for Dynatrace as the APAC Director for Dynatrace ONE. Dynatrace ONE is the business's customer experience and success arm, tasked with continuous enablement and driving customer adoption, value, retention and growth. Her two teams of Customer success and product specialists look after Dynatrace growing customer portfolio across the APAC region. Natalie is excited to be here today to discuss the balance between human and digital touch.
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06 November 2025 14:00 - 14:30
Fireside chat: Building a culture of customer success across your organization
Join us for an insightful fireside chat focused on cultivating a company-wide commitment to customer success. This engaging discussion will delve into the strategies and best practices for embedding customer-centric values into every facet of your organization. Our expert panel will share their experiences and practical tips on aligning teams, breaking down silos, and fostering a unified approach to ensuring customer satisfaction and loyalty. Attendees will gain valuable insights on how to empower employees at all levels to contribute to customer success, ultimately driving long-term business growth and a superior customer experience. Donā€™t miss this opportunity to learn how to transform your company's culture and elevate your customer success initiatives.