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Natalie
Drummond
Head of Customer Success
REA Group
Natalie is the Head of Customer Success, leading a team of customer success managers focused on strengthening client relationships, driving retention and expansion, and building customer advocacy. She partners closely with clients to understand their business goals, showcase the value and ROI of the company’s leading platform, and ensure ongoing satisfaction and loyalty. Her leadership is key to delivering a high-impact customer experience that supports long-term growth and success.
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30 October 2025 15:45 - 16:30
Panel: CS x SE collab: Turning customer insights into enablement action
Presented jointly by Customer Success Collective and Sales Enablement Collective, this panel explores the powerful impact of aligning Customer Success with Sales Enablement. Learn how leading teams are transforming real customer insights - like feedback, usage patterns, and success metrics - into targeted enablement strategies that drive more relevant sales conversations, improve retention, and accelerate revenue growth. Join experts from both communities as they share practical frameworks, cross-functional wins, and actionable takeaways for turning insight into impact.