06 November 2024 12:00 - 12:30
Gamification in customer success: Using game elements to enhance customer engagement
In an increasingly competitive market, fostering strong customer relationships is essential for sustained success. This keynote explores the innovative strategy of gamification in customer success, where game elements are integrated into customer engagement processes to boost interaction, loyalty, and satisfaction.
Attendees will discover practical insights on how to design gamified experiences that motivate customers, create a sense of achievement, and encourage ongoing participation. Through real-world examples and actionable techniques, this session will demonstrate how gamification can transform customer journeys, drive business growth, and cultivate a vibrant, engaged customer community. Join us to unlock the potential of gamification and revolutionize your approach to customer success.
07 November 2024 09:00 - 09:15
Chairperson opening remarks
We begin with an introduction to day two by our chairperson.
07 November 2024 16:15 - 16:20
Chairperson closing remarks
Thanks for a great event. See you at the next one!