Nav started his career over 12 years ago in Canada doing consulting, project management, support and sales before taking the leap into Customer Success when it was still in its relative infancy. Since then he has built and scaled CS teams across a number of companies of different sizes ranging from SMB to Enterprise and across various regions and industries. Using this extensive experience, Nav has built a scalable and repeatable process-driven framework that develops successful CS teams.
Nav is currently based in Sydney and leads the Client Success team consisting of Onboarding, Data Migration and CS at Smokeball, an Australian legal-tech company. In his spare time he co-hosts The Customer Success Talks podcast, runs The Post-Sale Cocktail newsletter, and helps other organisations build and scale their CS functions through his consultancy, EnGauged Solutions.
06 November 2024 09:00 - 09:15
Chairperson opening remarks
Welcome to the Customer Success Festival Sydney. Join us as our chairperson kicks off this incredible day, packed full of unforgettable sessions and learnings.
06 November 2024 16:00 - 16:45
Panel: The collaborative edge - How customer success managers can drive business impact
In this panel discussion, our lineup of CS experts will be discussing the importance of cross-functional collaboration and how CSMs can drive business impact by effectively forming strategic relationships and pushing the right enhancements leading to happy customers, increased retention, and increased customer lifetime value.
Key takeaways:
- Principles of effective cross-functional collaboration
- Identifying and engaging strategic partners
- Becoming the trusted voice of the customer
- Influencing product roadmap
06 November 2024 16:45 - 16:55
Closing remarks
We round out our first day of content with a few closing remarks from our chairperson.