Nihar leads Josef’s Customer Experience team and is responsible for helping Josef's amazing customers make legal services more accessible using no-code and AI-powered legal automation software. Nihar has a wealth of experience in Customer Success having managed large client portfolios at other successful tech brands like SurveyMonkey and Go1.
As a high-performing operator, Nihar is passionate about making an impact in the APAC startup community. He is also a global citizen, having lived in five, worked in 30 and experienced 68 countries and counting.
31 October 2024 14:30 - 15:13
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions, and find proven solutions in this intimate, closed group setting.
Table topics include:
- Creating a CS function in a startup
- Discussing ROI with customers
- Customer education and knowledge bases
- Tracking metrics and user metrics
- The importance of diversity in teams and thought
- Collaborating with your sales team
- CS in a product-led business
- Transforming satisfied customers into advocates
- Wildcard - pick your own topic as a group
01 November 2024 10:15 - 11:00
Panel: Being more human in a digital world
Explore the evolving landscape of being more human in a digital world with our expert panelists.
They'll discuss the delicate balance between technological advancements and the human touch in customer interactions.
Join us to uncover insights on promoting diversity of thought in customer-facing teams, empowering them to embrace humanity in digital engagement.
The conversation will also touch on metrics, data privacy, and ethics, providing a holistic view of the challenge and promise of a human-centric approach in the digital age.