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Poorva
Bhardwaj
Head of Customer Success
Miro
Poorva is the Head of Customer Success at Miro, where she leads efforts to drive customer adoption, engagement, and retention across the APAC market. With a strong background in building, coaching, and managing high-performing teams, she is passionate about helping customers achieve their business goals through strategic guidance and support. Prior to Miro, she held key customer success roles at LinkedIn. Poorva brings a customer-first mindset and a proven track record of growing business impact through long-term customer partnerships.
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30 October 2025 13:30 - 14:15
Panel: The ROI conversation - Customer success as a revenue engine
Customer Success is no longer just about retention - it's a critical driver of revenue growth, expansion, and long-term value. In this panel, industry leaders explore how organizations are measuring and maximizing the ROI of Customer Success. From increasing customer lifetime value to driving upsell opportunities and reducing churn, discover how top teams are transforming Customer Success into a true revenue engine. Learn what metrics matter, what strategies work, and how to align success with bottom-line impact.