Rajie is an experienced post-sale executive who leads customer success and services teams across the APJ region. He is passionate about delivering exceptional customer experiences and driving tangible business outcomes for SaaS, digital, and cybersecurity solutions. With a proven track record, Rajie has consistently increased net and gross retention revenue, NPS and CSAT scores, lead generation (through upsell and cross-sell), customer advocacy, health, and overall value for global brands such as Aprimo, Sitecore, and ON24—leaders in digital experience platforms. In his role as the Regional Vice President of Customer Success at Darktrace, Rajie is responsible for managing and developing customer success, account management, and services teams. He ensures continuous improvement throughout the customer lifecycle while aligning team efforts with the company’s strategic objectives. His leadership is marked by a strong focus on growth, a commitment to customer outcomes, and a genuine passion for empowering his teams.