In an era where customer expectations are higher than ever, leveraging AI for customer success can be a game-changer. This keynote explores the transformative power of artificial intelligence in enhancing customer experience, driving retention, and boosting satisfaction. Discover how AI-driven insights can personalize interactions, automate support, and predict customer needs with unprecedented accuracy. Learn from real-world examples and innovative strategies that demonstrate how AI can unlock new levels of efficiency and value in your customer success operations. Join us to understand the potential of AI to revolutionize your approach to customer success and stay ahead in a competitive landscape.

Join us for an insightful panel discussion on maximizing customer success hub strategies and leveraging the APJ (Asia-Pacific and Japan) region to service global markets. Our expert panel will explore the benefits of building COEs, offshoring, current industry trends, and the strategic importance of the APJ region, highlighting key markets and opportunities. The discussion will cover how to develop an effective success hub strategy, including assessing organizational needs, selecting the right location, and understanding cultural and language considerations. The panel will also address the role of technology in enhancing success hub operations.