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Rajiv
Ranjan
Customer Success Director
Oracle
Rajiv is a seasoned CS professional. He has rich experience in IT consulting, pre-sales and customer success and is currently heading CS function for Oracle Financial Services GBU in JAPAC and Middle East. With his leadership, he has turned around relationships with TOP and growing banks and runs CoE, focussed working groups and has setup CSOps practice.
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06 November 2025 09:15 - 09:45
Unlocking potential of AI for Customer Success
In an era where customer expectations are higher than ever, leveraging AI for customer success can be a game-changer. This keynote explores the transformative power of artificial intelligence in enhancing customer experience, driving retention, and boosting satisfaction. Discover how AI-driven insights can personalize interactions, automate support, and predict customer needs with unprecedented accuracy. Learn from real-world examples and innovative strategies that demonstrate how AI can unlock new levels of efficiency and value in your customer success operations. Join us to understand the potential of AI to revolutionize your approach to customer success and stay ahead in a competitive landscape.
06 November 2025 12:00 - 12:30
Success Hub Strategy - Maximize your offshoring strategies and service global markets from APJ
Join us for an insightful panel discussion on maximizing customer success hub strategies and leveraging the APJ (Asia-Pacific and Japan) region to service global markets. Our expert panel will explore the benefits of building COEs, offshoring, current industry trends, and the strategic importance of the APJ region, highlighting key markets and opportunities. The discussion will cover how to develop an effective success hub strategy, including assessing organizational needs, selecting the right location, and understanding cultural and language considerations. The panel will also address the role of technology in enhancing success hub operations.