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Richard
Burton
VP Customer Success APAC
RELEX Solutions
Richard is a customer success and operations executive with over 23 years of global leadership experience across Professional Services, Managed Services, Pre-Sales, and Customer Success. Currently Vice President of Customer Success, APAC at RELEX Solutions, he specializes in building high-performing teams, driving customer value, and delivering sustainable growth across APAC, EMEA, and the Americas. With deep expertise in supply chain, cloud technologies, and strategic operations, Richard is recognized for combining commercial acumen with operational excellence to help organizations maximize customer outcomes and business performance.
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29 October 2026 13:30 - 14:15
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
CS leaders are expected to own a bigger share of the revenue number, but proving that impact in terms the CFO and board actually trust is still a struggle for most teams. This panel brings together CS leaders to talk through how they build a credible revenue story, from GRR and NRR to expansion, and defend it when budgets get questioned. Key learnings: - Choosing the right metrics: GRR vs. NRR vs. expansion, and what each actually proves - Connecting CS activity to revenue outcomes without overstating attribution - Building a reporting cadence the CFO and board will actually read - What to do when the numbers don't back up the story you want to tell