Name: Rodrigo Urrutia | Customer Success Summit | Sydney
Start: 2025-10-29T13:00:00.000Z
End: 2025-10-29T13:00:00.000Z
Location: TBA

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Rodrigo

Urrutia

Customer Success Director

Mendix

Rodrigo is an experienced program and CS lead with a demonstrated history of working in the banking, information technology and services industries. He has strong transition, transformation, project and program management skills across Infrastructure and cyber security domains with relevant project management focused training and certifications.

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30 October 2025 13:30 - 14:15

Panel: The ROI conversation - Customer success as a revenue engine

Customer Success is no longer just about retention - it's a critical driver of revenue growth, expansion, and long-term value. In this panel, industry leaders explore how organizations are measuring and maximizing the ROI of Customer Success. From increasing customer lifetime value to driving upsell opportunities and reducing churn, discover how top teams are transforming Customer Success into a true revenue engine. Learn what metrics matter, what strategies work, and how to align success with bottom-line impact.