Shanthy, with over 18 years of diverse experience, in Banking, Consulting and IT, is an accomplished leader who has honed the art of envisioning compelling strategies and translating them into successful business outcomes. Shanthy's passion lies in delivering exceptional customer experiences and takes immense pride in leading teams to achieve this goal.
Throughout her career Shanthy has had the privilege of co-creating and leading customer-facing functions, encompassing User Experience Design, Customer Success, Change Management, Delivery and implementation in both established corporations and innovative start-ups. This wide-ranging experience has enabled her to form agile teams that prioritise customer-centric approaches.
31 October 2024 11:15 - 12:00
Panel: Leadership in customer success: Scaling and structuring your team for success
Join us for a panel discussion on the key leadership principles for scaling and structuring a customer success team for success. Our panelists will share their experiences and insights on topics such as:
- Defining your customer success goals
- Building a strong customer success culture
- Hiring and managing customer success managers
- Measuring and optimizing customer success performance
This is a must-attend session for any leader who is responsible for scaling and growing their customer success team.
31 October 2024 14:30 - 15:13
Interactive roundtable discussions
This is your chance to join the discussion and exchange learnings with your peers.
Select a table based on which topic you wish to discuss, ask your questions, and find proven solutions in this intimate, closed group setting.
Table topics include:
- Creating a CS function in a startup
- Discussing ROI with customers
- Customer education and knowledge bases
- Tracking metrics and user metrics
- The importance of diversity in teams and thought
- Collaborating with your sales team
- CS in a product-led business
- Transforming satisfied customers into advocates
- Wildcard - pick your own topic as a group