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Stephanie
Brown
Area Vice President, Customer Success
SailPoint
Stephanie brings a unique blend of regulatory, cybersecurity, and customer success expertise to her role as VP, APJ Customer Success at SailPoint. Originally from the United States, she served as Chief Compliance Officer and Chief Information Security Officer at an investment firm before relocating to Sydney in 2014. Since then, she has led high-performing Customer Success teams across Asia Pacific and Japan. With hands-on experience implementing technology solutions from the customer side, Stephanie deeply understands the importance of aligning technology with strategic business outcomes. Her work has fueled a passion for reframing technology as a critical business differentiator—not just a cost center. Stephanie is known for building inclusive team cultures, empowering individuals to grow their unique strengths, and driving customer success through meaningful relationships and measurable impact.
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30 October 2025 16:30 - 17:00
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
Unlock new revenue streams by tapping into the power of customer feedback. This hands-on workshop guides attendees of Customer Success and Sales Enablement Summits through practical exercises to analyse feedback, spot upsell and cross-sell signals, and craft personalised offers that resonate. Walk away with actionable strategies and tools to turn customer insights into growth opportunities.