Susanna is an enthusiastic lifelong learner with a passion for leadership. She believes that the privilege of working with people, both in teams and as customers, presents endless opportunities for positive transformation.
Susanna's career spans 15 years across various customer-facing roles from large corporate organisations to the startup world. She is currently the Head of Customer Success at CoachHub. In this role, she leads a talented team across the APAC region, dedicated to revolutionizing organisations and individuals through the power of digital coaching.
Susanna is a Professional Certified Coach with the International Coaching Federation and has recently completed a Certificate of Specialization in Leadership & Management with Harvard Business School Online.
31 October 2024 13:30 - 14:00
Supercharging your leadership power skills
The most significant tool at a leader’s disposal is the way in which they use themselves.
Being a truly exceptional leader requires more than just technical proficiency; it means the mastery of power skills, often referred to as soft skills. This is more important than ever in the fast-paced and ever-evolving tech landscape, where disengaged customer success teams can pose a significant risk to customer retention and organic business growth.
During this presentation, we will invite leaders to reflect on their own leadership style and explore ways to maximize their personal effectiveness in mobilizing teams towards achieving results in a harmonious and thriving workplace.
This presentation is equally relevant for individual contributors who can leverage their power skills to deepen client relationships and drive success.
Key Takeaways:
- Recognizing the importance of soft skills in today's workplace.
- Exploring and reflecting upon real-life leadership moments for growth.
- Cultivating self-awareness and nurturing emotional intelligence.
- Mapping your unique leadership imprint, shaping how you are perceived by others.
- Inspiring individuals and unlocking their full potential.