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Tanya
Quach
Director of Customer Success
Planview
Tanya has built her career leading high-impact teams across complex programs, cross-functional initiatives and client facing roles. With a background in consulting, she developed a sharp ability to navigate ambiguity, align executive stakeholders and drive strategic outcomes across diverse industries. She later transitioned into Customer Success to focus on what matters most to her: helping customers unlock real value from technology and achieve their strategic goals. In her current role as Director of Customer Success at Planview, she blends strategy with execution — empowering teams and partnering with executives to align priorities, solve complex problems and deliver meaningful outcomes. As a people-first leader, she focuses on building a culture of clarity, accountability and continuous improvement, where teams can thrive and deliver lasting impact. But success isn’t just about outcomes — it’s about people. Tanya is passionate about creating inclusive, empowering environments where everyone feels seen, valued, and supported. Through her leadership in DEI and wellness initiatives, she champions human-first, purpose-driven cultures.
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30 October 2025 11:15 - 11:45
Fireside chat: Beyond the account - Understanding the customer ecosystem for sustainable success
Driving sustainable customer success requires more than managing accounts - it demands a deep understanding of the entire customer ecosystem. In this fireside chat, leaders from Planview will explore how looking beyond traditional touchpoints to consider customer goals, organizational dynamics, stakeholder networks, and industry pressures can unlock greater value and long-term loyalty. Through real-world insights and thoughtful discussion, we’ll examine strategies for building stronger partnerships, anticipating customer needs, and delivering outcomes that align with both customer success and business growth.