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Tanya
Quach
Director of Customer Success
Planview
Tanya built her career leading complex programs and cross-functional teams before transitioning into Customer Success, where she focuses on helping customers unlock value from technology and achieve strategic goals. In her current role, she blends strategy with execution, partnering with executives and empowering teams to align priorities, solve complex challenges, and deliver meaningful outcomes. She is passionate about fostering a culture of clarity, accountability, and continuous improvement. Tanya is responsible for driving customer retention, satisfaction, and growth by leading Customer Success strategy, team performance, and executive engagement across the APAC region, including ANZ, India, and SEA.
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30 October 2025 11:15 - 11:45
Beyond the account: Understanding the customer ecosystem for sustainable success
Driving sustainable customer success requires more than managing accounts - it demands a deep understanding of the entire customer ecosystem. In this fireside chat, leaders from Planview will explore how looking beyond traditional touchpoints to consider customer goals, organizational dynamics, stakeholder networks, and industry pressures can unlock greater value and long-term loyalty. Through real-world insights and thoughtful discussion, we’ll examine strategies for building stronger partnerships, anticipating customer needs, and delivering outcomes that align with both customer success and business growth.