With over 11 years at Elsevier in both sales and customer success leadership, Thomas Klingler has shaped transformative partnerships across the Asia‑Pacific research landscape. He led the negotiation and delivery of a multi‑year publishing agreement with every Australian and New Zealand university, a landmark deal in scholarly communication. Promoted to direct Elsevier’s APAC Customer Success team through its restructure, he has fostered high‑performing, award‑winning talent - in 2024, his team achieved the region’s highest revenue results. Thomas is recognised for translating global strategy that fosters collaboration leading to measurable customer outcomes that advance research impact.