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Vignesh
Shanmugam
Director, Customer Success
Oracle
Vignesh is a seasoned senior management professional with over 26 years of experience in customer success, support delivery, contact centers, and strategic operations across enterprise and consumer segments. He has led diverse, high-performing teams across Global English, Asia Pacific, and Japan, serving multicultural and multilingual customer bases. Currently, he heads Oracle's Restaurants Customer Success for North America, Asia Pacific, and Japan. In this role, he drives global and strategic initiatives focused on enhancing customer experience. Vignesh is known for his passion for delivering impactful, end-to-end customer engagement and building long-term client relationships.
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30 October 2025 09:15 - 09:45
Fireside chat: Lifecycle-driven CX - From first touch to lasting impact
Join us for an engaging fireside chat as Oracle leaders share how they deliver seamless, personalized customer experiences across the entire lifecycle - from first interaction to long-term loyalty. Learn how Oracle aligns data, technology, and teams to build a unified view of the customer, drive consistent engagement, and turn every touchpoint into a moment of impact. Gain insider insights into the strategies, tools, and cultural mindset Oracle uses internally to create experiences that scale - and resonate.