June 22 & 23, 2022

Customer Success Collective

"One of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I've attended." Vice President of Customer Success, Abacode Cybersecurity

Sponsor

Event calendar

Take a look at our other summits in this series

Feb 13 & 14, 2024
Customer Success Festival
Austin

Visit event website

Apr 24 & 25, 2024
#GTM24
Los Angeles

Visit event website

May 16 & 17, 2024
Customer Success Festival
Amsterdam

Visit event website

May 22 & 23, 2024
Customer Success Festival
Las Vegas

Visit event website

Sep 04 & 05, 2024
Customer Success Festival
San Francisco

Visit event website

Oct 03 & 04, 2024
Customer Success Festival
Boston

Visit event website

Oct 31 & Nov 01, 2024
Customer Success Festival
Sydney

Visit event website

Nov 14 & 15, 2024
Customer Success Festival
Chicago

Visit event website

Dec 04 & 05, 2024
Customer Success Festival
London

Visit event website

Dec 04, 2024
Chief Customer Officer Summit
London

Visit event website

Mar 20 & 21, 2025
Customer Success Festival
New York

Visit event website

Mar 20, 2025
Chief Customer Officer Summit
New York

Visit event website

What is Customer Success Collective?

We upskill individuals & teams by showcasing strategies & solutions from the best-in-class. Join us and you'll:

🚀 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business.

🎯 Meet those in the same role as yourself, facing the same challenges, and crowdsource key solutions.

👥 Build a network of trusted customer success advisors and forge meaningful connections.

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Increase your earning potential

Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*

*Source: Customer Success Salary Survey 2023

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Spark new ideas

69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*

Audience insight

250+

Speakers

1000+

Attendees

80%

Senior management

700+

Companies

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Meet the speakers

See our influential speaker lineup

Roy
Omabuwa
Head of Enterprise Customer Solutions (Success)
Amazon Web Services
Emily
Keller
Head of Talent Solutions Enterprise Customer Success
LinkedIn
Mark
Higginson
Chief Customer Officer
Roster
Colby
Teller
Head of Customer Success, Strategic Accounts
Adobe
Steve
Clancy
Global Vice President, Customer Success
TIME
Alan
Olegario
Customer Success Account Director
Microsoft
Tereza
Sukopova
Head of Customer Education and Enablement
Cisco
Christopher
Kocher
Regional Head of Customer Success
Financial Times
Matthew
Kaplon
Director of Enterprise Client Success | Logistics and Top Accounts
Indeed
Mike
Sasaki
Former Chief Customer Officer
Heidi
Rhodes
Global Head of Customer Success
Meta
Laura
Rey-Herme
VP, Customer Success
Salesforce
Lauren
Locke-Paddon
VP, Customer Success
Vocal Video
Nick
Thomas
Head of Customer Success, DNB West
Amazon Web Services
Rovilyn
Oblea
Head of Customer Success
J.P. Morgan
Jennifer
Hartman
Director of Client Success
Noom
Josh
Buckley
Director Customer Success, Digital
VMware
Gabriel
Dizon
Senior Manager, Customer Success
Workday
Samantha
Kramer
Director of Customer Success
data.ai
Thierry
Samson
Senior Client Success Director
Bazaarvoice
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Testimonials
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CSC is a thriving online community that enables CS professionals around the globe to connect, network, and learn from who’s who in the CS Industry about the latest CS trends and key insights.

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Global Scale Strategy Lead, Customer Success | Microsoft

CSC has provided an excellent opportunity for me to continue to build my network through events, blog posts, speaking opportunities and so much more.

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Manager of Customer Success | MongoDB

Customer Success Festival was such a great experience! Not only did I feel completely supported along the way, but I was also able to connect with other CS leaders and speakers, and enjoy all the impactful sessions.

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Community Manager | FloQast

Agenda at a glance

Inspiring content created and delivered by pioneering customer success champions.

  • Harness the power of AI: Balancing automation and human-centric CS

  • Navigate customer success in a product-led business

  • Leadership in customer success: Scaling and structuring your team for success

  • Driving customer retention and expansion to navigate difficult economic times

  • Deliver hyper-personalization at scale

  • Engage key stakeholders for effective cross-functional collaboration

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Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

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Partners

See our partners for this years summit

Partners

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Series partners

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Supporting partners

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Audience insight

Audience insight

Company revenue

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Senority level

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Company size

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Break the cycle

Step away from the daily grind. Rejuvenate, refocus & get inspired as you absorb insights from CS leaders.

Collaborate

Connect with peers and CS innovators; initiate conversation, grow your network and become part of the CS community.

Spark new ideas

Be curious, share ideas and trade perspectives. This is your chance to accelerate your personal & professional growth.

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Join the conversation

Customer Success Collective is a community of forward-thinking CS leaders, all rallied around one, shared goal; retaining and expanding great customers.

Our team

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Tom Brocklesby

Attendee enquiries

Email me

Liza Shtilbans

Speaker enquiries

Email me

Ediz Cosar

Partner enquiries

Email me