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January 01, 2025

Customer Success
World

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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Explore summits

Check out our

summit series...

Sep 03, 2024
Chief Customer Officer Summit
San Francisco

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Sep 04 & 05, 2024
Customer Success Festival
San Francisco

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Oct 03 & 04, 2024
Customer Success Festival
Boston

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Oct 24, 2024
Customer Experience Summit
San Francisco

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Nov 06 & 07, 2024
Customer Success Festival
Sydney

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Nov 13 & 14, 2024
Customer Success Festival
Chicago

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Dec 04 & 05, 2024
Customer Success Festival
London

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Dec 04, 2024
Chief Customer Officer Summit
London

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Feb 12 & 13, 2025
Customer Success Festival
Austin

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Mar 19 & 20, 2025
Customer Success Festival
New York

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Mar 20, 2025
Chief Customer Officer Summit
New York

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May 14 & 15, 2025
Customer Success Festival
Amsterdam

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May 21 & 22, 2025
Customer Success Festival
Las Vegas

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Interested in more than one summit? Speak to our team.

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Our Stats

13

Cities

300+

Speakers

1500+

Attendees

1000+

Companies

More events from
Customer Success Collective

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Sep 03, 2024
Chief Customer Officer Summit
London

More info →

Oct 24, 2024
Customer Experience Summit
San Francisco

More info →

A snapshot of

our speakers...

Laura
Rey-Herme
VP, Customer Success
Salesforce
Neelu
Shaikh
SVP Global Customer Success
ZoomInfo
Hamish
Wood
Vice President of Customer Success
GoCardless
Kristi
Faltorusso
Chief Customer Officer
ClientSuccess
Gozde
Gorce
Strategic Customer Success Manager
Apollo.io
Maranda
Dziekonski
SVP, Customer Success
Datasembly
Caryn
Banchek
Head of Customer Success and Data Insights
Samsung Ads
Sebastián
Cualla
Director of Customer Success
Hubspot
Miski
Mohamed
Head of B2B Customer Success
Financial Times
Bo
Sun
Head of Customer Success
LinkedIn
Vasudha
Gambhir
Vice President of Customer Success
Cisco
Alan
Olegario
Customer Success Account Director
Microsoft
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

What our
attendees say...

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January 01, 2025
Customer Success World

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

Testimonials
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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

January 01, 2025

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your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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