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January 01, 2025

Customer Success
World

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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Explore summits

Check out our

summit series...

Jan 30, 2025
Customer Success Summit
Washington

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Feb 11 & 12, 2025
Customer Success Summit
Austin

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Mar 11 & 12, 2025
Customer Success Summit
New York

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Mar 11 & 12, 2025
Customer Support Summit
New York

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Mar 12, 2025
Chief Customer Officer Summit
New York

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Apr 09 & 10, 2025
Customer Success Summit
Denver

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Apr 30, 2025
Chief Customer Officer Summit
San Jose

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May 14 & 15, 2025
Customer Success Summit
Amsterdam

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Sep 03 & 04, 2025
Customer Success Summit
San Francisco

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Sep 03, 2025
Chief Customer Officer Summit
San Francisco

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Sep 03 & 04, 2025
Customer Support Summit
San Francisco

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Oct 02 & 03, 2025
Customer Success Summit
Boston

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Nov 06, 2025
Customer Success Summit
Sydney

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Nov 12 & 13, 2025
Customer Success Summit
Chicago

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Dec 03 & 04, 2025
Customer Success Summit
London

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Dec 03, 2025
Chief Customer Officer Summit
London

Find out more

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Interested in more than one summit? Speak to our team.

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Our Stats

13

Cities

300+

Speakers

1500+

Attendees

1000+

Companies

More events from
Customer Success Collective

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Aug 08 & 09, 2024
Customer Marketing Summit

More info →

Mar 11 & 12, 2025
Customer Support Summit
San Francisco

More info →

Dec 03, 2025
Chief Customer Officer Summit
London

More info →

A snapshot of

our speakers...

Laura
Rey-Herme
VP, Customer Success
Salesforce
Neelu
Shaikh
Former Senior VP Global Customer Success
ZoomInfo
Hamish
Wood
Vice President of Customer Success
GoCardless
Kristi
Faltorusso
Chief Customer Officer
ClientSuccess
Gozde
Gorce
Strategic Customer Success Manager
Apollo.io
Maranda
Dziekonski
Senior Vice President, Customer Success Ops
Datasembly
Caryn
Banchek
Head of Customer Success and Data Insights
Samsung Ads
Sebastián
Cualla
Director of Customer Success
Hubspot
Miski
Mohamed
Head of B2B Customer Success
Financial Times
Bo
Sun
Head of Customer Success
LinkedIn
Vasudha
Gambhir
Vice President of Customer Success
Cisco
Alan
Olegario
Customer Success Account Director
Microsoft
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

What our
attendees say...

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January 01, 2025
Customer Success World

Agenda
at a glance

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Testimonials
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“

Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

“

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

“

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

Testimonials
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“

Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

“

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

“

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Download brochure

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

January 01, 2025