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AJ
Vaughn
Sr Director of Support
Restaurant365
AJ Vaughn is the Sr. Director of Support at Restaurant365, with nearly a decade of experience in Customer Support roles. He has a proven track record of enhancing customer satisfaction and streamlining support operations through innovative solutions. AJ is passionate about fostering cross-functional collaboration to drive product improvements and elevate overall service quality. He actively leverages AI-driven tools and strategies to innovate and shape the future of customer support within his organization.
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29 October 2025 14:45 - 15:30
Panel - Mirror machine: What the process of training AI reveals about your organization
AI doesnā€™t just automateā€”it exposes. Teaching it to perform like your best team member often uncovers fuzzy processes, inconsistent policies, or tribal knowledge that lives in Slack. This panel explores what companies learned about themselves in the process of training AI. Hear from leaders whoā€™ve used AI rollouts as a forcing function for clarity, consistency, and better enablementā€”for both machines and humans.