Why
attend?
Step out of your day-to-day to master the current AI tools and methods you need to fortify your customer support stratefy.
Hear why past
attendees love our summits...
Watch previous
event highlights...
Success through self-service: How generative AI is revolutionizing customer support
Matthew Paupst, Vice President of Global Technical Support, Crestron Electronics
Fireside chat- The shield effect: Building a proactive support strategy that reduces issues before they happen
Karen Lazarou, RVP, Customer Success & Support, Calix
Lauren Volpe, Chief Customer Officer, Pison
Panel - Balancing bots with empathy: Enhancing customer support through AI
Keyur Shah, Head of Customer Support, Rakuten Advertising
George Dilthey, Head of Support, Clay
Raymond Otero, Director of Global Customer Experience - Strategic Programs, Microsoft
Larry Browne, Sr. Director of Customer Support, OnSip
What our
attendees say...
What you’ll get
out of the summit
Go beyond basic automation by discovering the lastest AI advances that allow you to identify at-rist customers in real time, and proactively intervine to drive retention, loyaly, and long-term value.
Develop your action plan to seamlessly blend AI agents with a highly skilled human team to maximize customer satisfaction and ROI.
Trade perspectives and form lasting relationships within our global community of support pros to accelerate your growth, spark new ideas, and support your next big move.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key developments in AI.
Collaborate
Spark conversations, share ideas, and form lasting connections with fellow customer support pros to expand your network.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Agenda
at a glance
Integrate AI at each stage of your customer journey, from intelligent routing to generative responses, to deliver meaningful personalization at every touchpoint.
Personalize every customer touchpoint
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesign support workflows for Human + AI collaboration
Product Marketing Manager
Understand how to design AI-powered support systems that prioritize transparency, minimize bias, and respect customer privacy. Align your AI use with ethical standards that build long-term trust.
Build trust with ethical AI framework
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensuring your agents step in at just the right moment to resolve concerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turn AI-informed feedback into action
Product Marketing Manager
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.