Why
attend?
Step out of your day-to-day to master the current AI tools and methods you need to fortify your customer support stratefy.
Hear what previous
attendees had to say...
Watch previous
event highlights...
Success through self-service: How generative AI is revolutionizing customer support
Matthew Paupst, Vice President of Global Technical Support, Crestron Electronics
Fireside chat- The shield effect: Building a proactive support strategy that reduces issues before they happen
Karen Lazarou, RVP, Customer Success & Support, Calix
Lauren Volpe, Chief Customer Officer, Pison
Panel - Balancing bots with empathy: Enhancing customer support through AI
Keyur Shah, Head of Customer Support, Rakuten Advertising
George Dilthey, Head of Support, Clay
Raymond Otero, Director of Global Customer Experience - Strategic Programs, Microsoft
Larry Browne, Sr. Director of Customer Support, OnSip
What our
attendees say...
What you’ll get
out of the summit
Harness crucial developments in AI automation to deliver world-class customer interactions that drive loyalty and retention.
Develope your action plan to seemlessly blend AI agents with a highly skilled human team to maximize customer satisfaction and ROI.
Trade perspectives and form lasting relationships within our thriving global community of customer support, service and expereince leaders.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key developments in AI.
Collaborate
Spark conversations, share ideas, and form lasting connections with fellow customer support pros and expand your network with attendees across six other co-located summits.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Agenda
at a glance
Explore how AI-powered tools, from intelligent routing to generative responses, can deliver high-quality, personalized support across every touchpoint.
Scaling personalized support with AI
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesigning support workflows for Human + AI collaboration
Product Marketing Manager
Learn which metrics actually matter in an AI-enhanced world and how to use real-time insights to prioritize what drives loyalty.
AI-driven metrics for true customer understanding
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensureing your agents step in at just the right moment to resolve conerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turning AI-informed feedback into action
Product Marketing Manager
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
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Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.