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Event starts in:
6

days :

7

: hours :

13

minutes

16

until doors open

October 29, 2025
The Westin Copley Place
10 Huntington Ave
Boston

Meet our

speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

Megan
O'Donoghue
VP, Global Support
Bazaarvoice
Catharine
Coleman
VP, Global Technical Support
Netwrix Corporation
Matt
Farineau
Director, Global Support
Acquia
Rachel
Switchenko
VP, Customer Service & Underwriting
Plymouth Rock Assurance
Fariha
Chaudry
Former Head of LillyDirect Customer Support
Eli Lilly & Co.
Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Sarah
Baker
Sr Director, Customer Experience
TodayTix
David
Doyle
Sr Director, Head of Support
ClickUp
Cassem
Chebbani
Senior Manager, Technical Support
Snyk
Gozde
Gorce
Senior GTM Lead
Apollo.io
Hannah
Gonzalez
Support & Revenue Operations Manager
NoFraud
Nadav
Kemper
Co-founder & CEO
Quack AI
Ben
Nachmani
Head of Partnerships
Ask-AI
Niraj
CEO & Co-founder
Hiver
Leila
Horejsi
Head of Customer Experience
Maven AGI
Doron
Pryluk
Chief Operating Officer
Quack AI
Simon
Rohrbach
Co-Founder & CEO
Plain
Frank
Murphy
Director, Customer Success
Cisco
Carl
Lenocker
Senior Customer Success Executive
Splunk
Kimberly
Ayala
Director of Customer Success, North & South America
Akeneo
Missie
Dunham
Sr. Director, Customer Success
Constant Contact
Sam
Morovati
Director, Customer Success
Slack
Christina
Dulude
Director, Customer Success Solutions
Imprivata
Art
Dirik
Head of Customer Success
InterSystems
Nick
Maugeri
Sr Director, Customer Success
Elise AI
Dannah
Barnett Vaughan
Principal of Customer Success
Silverline Solutions
Tracy
Rubin
Former Senior Director, Customer Success
Carta
Alok
Shukla
Founder & CEO
FunnelStory
Steve
Fiore
Former Sr Director, Customer Success
Teradata
Kate
Neal
Senior Director of Customer Success
Gainsight
Derek
Nielsen
Sr. Customer Success Architect - Success at Scale
GitHub
George
Sullivan
Global CX Strategy and Ops
Clio
Rob
Zambito
Customer Success Leader
Kevin
Gentry
Director of Product Engagement, Voice of the Customer
Attentive

Get your ticket

for the summit

We’re bringing together the brightest minds in customer support for one unmissable day of unrivaled networking, learning, and discussion so you can:

- Build an AI-powered support function that customers trust.

- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction with co-pilots and AI agents to assist first- and second-line support teams.

- Capture and analyze customer insights from support interactions establishing ironclad feedback loops powered by NLPs and sentiment analysis.

Boston
October 29, 2025

Register now

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