Sign In
Register

Request to partner

Register now

October 27, 2026
The Westin Boston Seaport District
425 Summer Street
Boston

Meet our

speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

Sponsor

View the agenda

Apply to speak

A snapshot of

our speakers...

Paul
Kozlov
Global Head, Support Systems, Tools & Programs
Palo Alto Networks
Anuj
Pandey
Chief Architect and Engineering Lead, CX Studio
Microsoft
Lane
Smith
Senior Director of Technical Support Operations & Scale
Tenable
Matt
Farineau
Director, CX Operations
ClickUp
Petra
Wise
Director, Customer Operations and Support
CarGurus
Nancy
Coluccio Kennedy
Head, Customer Fulfillment, NA
Sanofi
Jillian
Zatta
Senior Manager Solution Consulting
Kustomer
Ryan
Randall
Director of Customer Care
Universal Audio
Jake
Mahon
Director, Customer Technology
Netwrix Corporation
Bharat
Manmode
Director Customer Support
TitleDB
Athena
Arzon
Customer Service Manager | AI Solutions
Lion Brand Yarn
Raymond
Otero
Global VP, Customer Success
Enhesa
Lihi
Shadmi
CEO & Co-founder
Hapiy
Eugene
Mann
Co-Founder & CAIO
Maven AGI
Danielle
Buis
Customer Success
Pylon
Nate
Schimmoller
Senior Manager, Support Operations
Klaviyo

Get your ticket

for the summit

We're bringing together the brightest minds in Customer Support for one day of dedicated AI advancement so you can:

- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.

- Understand what's breaking when leading teams pressure test AI against real customer volume, and what they changed because of it.

- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.

- Leave with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.

Boston
October 27, 2026

Get your ticket

Useful links

Contact us

Privacy

made with Acara

Join the conversation