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October 27, 2026
The Westin Boston Seaport District
425 Summer Street
Boston

Meet our

speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

Paul
Kozlov
Global Head, Support Systems, Tools & Programs
Palo Alto Networks
Lane
Smith
Senior Director of Technical Support Operations & Scale
Tenable
Amaadur
Rahman
Director, Customer Solutions
PENTAX Medical
Matt
Farineau
Director, Applied AI
Acquia
Stephen
Carl Eaton
Head of Global Support
Copado
Petra
Wise
Director, Customer Operations and Support
CarGurus
Nancy
Coluccio Kennedy
Head, Customer Fulfillment, NA
Sanofi
Joep
Everts
SVP, Customer Support
Elsevier
Jake
Mahon
Director, Customer Technology
Netwrix Corporation
Bharat
Manmode
Director Customer Support
TitleDB

Early bird tickets

are live and limited

We're bringing together the brightest minds in Customer Support for one day of dedicated AI advancement so you can:

- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.

- Understand whats breaking when leading teams pressure test AI against real customer volume, and what they changed because of it.

- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.

- Leave with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.

Boston
October 27, 2026

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