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Event starts in:
58

days :

11

: hours :

40

minutes

31

until early bird prices end

October 29, 2025
The Westin Copley Place
10 Huntington Ave
Boston

Meet our

speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

Matt
Farineau
Director, Global Support
Acquia
Rachel
Switchenko
VP, Customer Service & Underwriting
Plymouth Rock Assurance
Fariha
Chaudry
Former Head of LillyDirect Customer Support
Eli Lilly & Co.
David
Reich
Sr Customer Success Manager - Data & AI Specialty
IBM
Hannah
Gonzalez
Support & Revenue Operations Manager
NoFraud
Josh
Solomon
North American General Manager
Ask-AI
Kimberly
Ayala
Director of Customer Success, North & South America
Akeneo
Frank
Murphy
Director, Customer Success
Cisco
Carl
Lenocker
Senior Customer Success Executive
Splunk
Missie
Dunham
Sr. Director, Customer Success
Constant Contact
Sam
Morovati
Director, Customer Success
Slack
Natalie
Bradley
Sr Director, CS Practices and Offerings
GitHub
Noman
Khan
VP, Global Services & Customer Success
Imperva
Christina
Dulude
Director, Customer Success Solutions
Imprivata
Bala
Nair
VP, Customer Success
Akamai

Get your ticket

for this year's summit

We’re bringing together the brightest minds in customer support for one unmissable day of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction with co-pilots and AI agents to assist first- and second-line support teams.

- Expertly capture and analyze customer insights from support interactions with NLPs and sentiment analysis to establish ironclad feedback loops.

Boston
October 29, 2025

Save $200

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