Amaadur Rahman is a customer support and service operations leader with 20+ years building and scaling global support organizations across enterprise B2B SaaS, MedTech, and telecom — including leading enterprise AI-support deployments from pilot into production. At Vonage he built and led a 160-person support organization across North America, EMEA, and APAC, lifting SLA performance from sub-80% to 95%+ while cutting operating costs 45%. Earlier, at Juniper Networks, he led customer success and advanced services for tier-1 enterprise and hyperscale accounts. He holds an MBA from the University of Massachusetts Lowell and a B.S. in Computer Science.