days :
: hours :
minutes
until early bird prices end
Agenda
at a glance
Check out what's in store, use the filters to view the full agenda, including talks from both AI for Customer Support and Customer Success summit tracks plus timings of all refreshments & networking breaks.
The full 2026 agenda will be released soon.
Agenda
at a glance
Integrate AI at each stage of your customer journey, from intelligent routing to generative responses, to deliver meaningful personalization at every touchpoint.
Personalize every customer touchpoint
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesign support workflows for Human + AI collaboration
Product Marketing Manager
Understand how to design AI-powered support systems that prioritize transparency, minimize bias, and respect customer privacy. Align your AI use with ethical standards that build long-term trust.
Build trust with ethical AI framework
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensuring your agents step in at just the right moment to resolve concerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turn AI-informed feedback into action
Product Marketing Manager
Early bird tickets
are live and limited
We're brining together the brightest minds in Customer Support for one day of dedicated AI advancemnt so you can:
- Build an AI-powered support function that customers trust.
- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.
- Accelerate ticket resolution and increase customer satisfaction with co-pilots and AI agents to assist first- and second-line support teams.
- Capture and analyze customer insights from support interactions establishing ironclad feedback loops powered by NLPs and sentiment analysis.