days :
: hours :
minutes
until early bird prices end
Agenda
at a glance
An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full agenda to be released soon.
Agenda
at a glance
Explore how AI-powered tools, from intelligent routing to generative responses, can deliver high-quality, personalized support across every touchpoint.
Scaling personalized support with AI
Product Marketing Manager
Rethink traditional support roles and workflows to integrate AI co-pilots and free up agents to focus on complex, relationship-driven interactions.
Redesigning support workflows for Human + AI collaboration
Product Marketing Manager
Learn which metrics actually matter in an AI-enhanced world and how to use real-time insights to prioritize what drives loyalty.
AI-driven metrics for true customer understanding
Product Marketing Manager
Use AI to anticipate customer needs before they arise, reducing ticket volume, resolving issues faster and creating a smoother, more seemless experience from the start.
Proactive support with predictive AI
Product Marketing Manager
Discover how AI can detect intent, sentiment, and urgency to escalate effectively, ensureing your agents step in at just the right moment to resolve conerns with intelligence and empathy.
Smart escalation in a hybrid support model
Product Marketing Manager
Uncover methods to extract and synthesize qualitative customer feedback at scale using AI. Then close the loop with faster product updates, better service design, and more proactive support.
Turning AI-informed feedback into action
Product Marketing Manager
Full agenda
coming soon...
In the meantime, download our brochure to find out more.
Get your ticket
for this year's summit
We’re bringing together the brightest minds in customer support for one unmissable day of unrivaled networking, learning, and discussion so you can:
- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.
- Accelerate ticket resolution and increase customer satisfaction with co-pilots and AI agents to assist first- and second-line support teams.
- Expertly capture and analyze customer insights from support interactions with NLPs and sentiment analysis to establish ironclad feedback loops.