days :
: hours :
minutes
until summit starts
Agenda
at a glance
An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full agenda to be released soon.
Agenda
at a glance
Prepare your support team to deliver high-quality, personalized, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots and automation to streamline your support processes without compromising empathy and personalization.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.
Agent retention, training & development
Product Marketing Manager
Identifying and tracking the most meaningful metrics & KPIs to accurately gauge performance without creating pressure that compromises quality.
Customer-centricity
Product Marketing Manager
Equipping agents with training and techniques to handle high-stress interactions to maintain composure and effectiveness to preserve brand loyalty.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Full agenda
coming soon...
In the meantime, download our brochure to find out more.
Get your ticket
for this year's summit
We’re bringing together the brightest minds in customer support for one unmissable day of unrivaled networking, learning, and discussion so you can:
- Deliver high-quality support at scale with AI-enabled personalization at every customer touchpoint.
- Accelerate ticket resolution and increase customer satisfaction with co-pilots and AI agents to assist first- and second-line support teams.
- Expertly capture and analyze customer insights from support interactions with NLPs and sentiment analysis to establish ironclad feedback loops.