AI isn’t just revolutionizing how we talk to customers—it’s transforming how support teams work behind the scenes. In this interactive session, you'll choose between four topics related to how AI is personally impacting you and your co-workers. Don't worry if you can't pick just one topic, before time is up we will regroup to share key take-aways with the whole group. Topics to discuss: - Building trust in AI: What it takes for agents and internal stakeholders to fully commit to AI adoption - Bharat Manmode - The Modern Customer Service Team: Driving Revenue in an AI-Powered World - Athena Arzon - A new kind of scorecard: Reviewing agent performance with an AI rubric for success - Keeping your team on top: How to implement a team-wide AI training strategy