Bala Nair has a background in technical engineering and over 15 years in service delivery and customer success. Previously at AOL and Microsoft, he has been with Akamai Technologies for nearly 20 years in various roles. In his current role at Akamai Technologies, he spearhead the global services strategy, focusing on Customer Success, Professional Services and Technical Support across four critical business lines. His responsibility also involves managing mergers and acquisitions, ensuring seamless integration and innovation within newly acquired companies and leading all the centralized global functions like 24X7 Professional services & the advance solutions team.