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Bharat
Manmode
Director, Customer Support
TitleDB
Bharat is a highly experienced Customer Support leader with two decades of experience in building and scaling global support organizations, spanning from startups to multinational corporations. His expertise lie in leading teams that provide technical support for complex cloud infrastructure across enterprise SaaS, IaaS, PaaS, and on-premise environments. Bharat firmly believes that exceptional enterprise support requires a lean, agile team and a bold, creative startup mindset. This dynamic environment consistently drives him to innovate, delivering transformative support results with optimal efficiency and minimal resources.
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27 October 2026 14:00 - 14:45
Interactive Roundtables: Trust, revenue, performance and training in an AI-powered team
AI isn’t just revolutionizing how we talk to customers—it’s transforming how support teams work behind the scenes. In this interactive session, you'll choose between four topics related to how AI is personally impacting you and your co-workers. Don't worry if you can't pick just one topic, before time is up we will regroup to share key take-aways with the whole group. Topics to discuss: - AI Agents for Resolution: The Harness and Knowledge Behind Better Results - Vishal Sharma - Building trust in AI: What it takes for agents and internal stakeholders to fully commit to AI adoption - Bharat Manmode Software Machine: How to Build Evals That Define “Done” for AI Agents - Eugene Mann