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Bharat
Manmode
Director Customer Support
TitleDB
Bharat Manmode is Head of Customer Support at TileDB, where he leads global support for enterprise customers and works closely with engineering and product teams to improve the customer experience. With more than 20 years of experience across cloud infrastructure, enterprise software and AI, he has built and scaled technical support organisations for companies ranging from startups to global technology businesses. Before joining TileDB, Bharat held leadership roles at DataRobot, helping grow global support and escalation teams. Drawing on a background in engineering, he regularly shares practical insights on AI, customer support strategy and building high performing teams that deliver lasting business value.
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27 October 2026 14:00 - 14:45
Interactive Roundtables: Trust, revenue, performance and training in an AI-powered team
AI isn’t just revolutionizing how we talk to customers—it’s transforming how support teams work behind the scenes. In this interactive session, you'll choose between four topics related to how AI is personally impacting you and your co-workers. Don't worry if you can't pick just one topic, before time is up we will regroup to share key take-aways with the whole group. Topics to discuss: - Building trust in AI: What it takes for agents and internal stakeholders to fully commit to AI adoption - Bharat Manmode - The Modern Customer Service Team: Driving Revenue in an AI-Powered World - Athena Arzon - A new kind of scorecard: Reviewing agent performance with an AI rubric for success - Keeping your team on top: How to implement a team-wide AI training strategy