Bharat Manmode is Head of Customer Support at TileDB, where he leads global support for enterprise customers and works closely with engineering and product teams to improve the customer experience. With more than 20 years of experience across cloud infrastructure, enterprise software and AI, he has built and scaled technical support organisations for companies ranging from startups to global technology businesses. Before joining TileDB, Bharat held leadership roles at DataRobot, helping grow global support and escalation teams. Drawing on a background in engineering, he regularly shares practical insights on AI, customer support strategy and building high performing teams that deliver lasting business value.