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Danielle
Buis
Customer Success
Pylon
Danielle Buis works in Customer Success at Pylon, the B2B customer support platform. Before joining Pylon, she led customer success at Lace, an AI-powered call center automation company, and spent three years at Affinity, where she rose to Principal of Customer Success & Onboarding and was the founding Customer Success Manager for Affinity for Salesforce. Her earlier career includes customer success at PitchBook, executive recruiting, and technology consulting, giving her a broad view of how B2B customers adopt and get value from software.
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27 October 2026 11:15 - 11:45
From Agents to Orchestration: Connecting Support, Engineering, and CS
Agents are making support and CS teams faster, one person at a time. The bigger opportunity is connecting that speed to retention, resolution time, and revenue. This session walks through where customer tooling started, what agents actually do today, and what changes when they get orchestrated across a whole function instead of a single task. Direct read on where this is heading and what leaders can do now, including where our own team still falls back to Google Sheets.