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David
Reich
Sr Customer Success Manager - Data & AI Specialty
IBM
A seasoned technology leader with deep expertise in customer success, software development, and team leadership, David brings decades of experience driving business outcomes across startups and global enterprises. With a career spanning roles from hands-on technologist to executive, he has led teams of 3 to 300 and delivered high-impact solutions in cybersecurity, IoT, data analytics, middleware, and enterprise software, managing portfolios exceeding $250M in value. Known for blending technical vision with strategic execution, he is passionate about building high-performing teams, solving complex problems, and elevating customer and business success. A published author and global speaker, he draws on a rare combination of technical depth and communication skills to inspire teams and accelerate innovation.
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29 October 2025 09:00 - 09:15
Chairperson opening remarks
We begin AI for Customer Support Summit Boston with an introduction from our chairperson and a short icebreaker to help you get to know the room.
29 October 2025 16:45 - 17:00
Chairperson closing remarks
And that's a wrap! We round out a fantastic content-filled day with a few words from our chairperson before heading into happy hour.