Eleanora is a Customer Success executive and AI-native post-sales strategist who helps B2B organizations transform Customer Success from a support function into a scalable growth engine. With experience leading Customer Success at high-growth startups and global organizations, she specializes in AI operationalization, customer experience design, segmentation strategy, and building high-performing teams that deliver measurable business impact. Known for combining strategic vision with practical execution, she partners with organizations to design AI-enabled operating models, navigate organizational change, and create customer experiences that drive long-term growth. She is a passionate advocate for the Customer Success community, regularly speaking on the future of AI in post-sales and helping leaders rethink what's possible when people, data, and intelligent systems work together.