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Eugene
Mann
Co-Founder & CAIO
Maven AGI
Eugene Mann is Co-Founder and Chief AI Officer at Maven AGI, where he is building generative AI solutions that help enterprises resolve customer support issues more efficiently. Previously, he spent over three years at Google, leading product for Google News and its AI-powered personalisation, followed by two years at Stripe, where he led product for Applied Machine Learning and Risk UX. At Stripe, he also led the company's partnership with OpenAI as a GPT-4 launch partner. Eugene brings deep expertise in AI/ML, product strategy, and enterprise AI adoption.
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27 October 2026 14:00 - 14:45
Interactive Roundtables: Trust, revenue, performance and training in an AI-powered team
AI isn’t just revolutionizing how we talk to customers—it’s transforming how support teams work behind the scenes. In this interactive session, you'll choose between four topics related to how AI is personally impacting you and your co-workers. Don't worry if you can't pick just one topic, before time is up we will regroup to share key take-aways with the whole group. Topics to discuss: - AI Agents for Resolution: The Harness and Knowledge Behind Better Results - Vishal Sharma - Building trust in AI: What it takes for agents and internal stakeholders to fully commit to AI adoption - Bharat Manmode Software Machine: How to Build Evals That Define “Done” for AI Agents - Eugene Mann