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Gozde
Gorce
Strategic Customer Success Manager
Apollo.io
Gozde Gorce is a Strategic Customer Success Manager at Apollo.io with over a decade of experience in the Customer Success industry. Throughout their career, Gozde has excelled in building and scaling Customer Success teams in early and mid-stage startups. As a mentor with Customer Success Collective, Catalyst, and On Deck, Gozde has successfully helped numerous individuals secure competitive Customer Success positions. Specializing in individual contributor roles, Gozde focuses on Customer/Client Success, Onboarding, Account Management, Renewals, and Support. Gozde has guided experienced CSMs and career transitioners from diverse backgrounds, enabling them to excel in their roles. Whether new to Customer Success or a seasoned professional, Gozde is dedicated to helping you reach your next career milestone.
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29 October 2025 14:45 - 15:30
Panel - Mirror machine: What the process of training AI reveals about your organization
AI doesn’t just automate—it exposes. Teaching it to perform like your best team member often uncovers fuzzy processes, inconsistent policies, or tribal knowledge that lives in Slack. This panel explores what companies learned about themselves in the process of training AI. Hear from leaders who’ve used AI rollouts as a forcing function for clarity, consistency, and better enablement—for both machines and humans.