Hannah is a Customer Experience Operations professional with nearly a decade of expertise in the field. Currently serving as CX Operations Manager, she focuses on Support Team management and Revenue Operations & Enablement. Over the past four years at NoFraud, she's shaped support and customer success strategies — building playbooks, managing operations, and leading a nimble support team of two. As a self-taught Salesforce administrator, Hannah thrives in fast-paced startup environments where there's room to build and improve. She's passionate about optimizing workflows and was an early adopter of prompt engineering. A strong AI advocate at NoFraud, she's embedded AI into core workflows across support, customer success, and sales — helping teams think not just when to use AI, but how to use it meaningfully to enhance customer experiences and drive results.