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Jake
Mahon
Director, Customer Technology
Netwrix Corporation
As Director of Customer Technology at Netwrix, Jake is an experienced program manager with a proven track record in driving successful digital and organizational transformations. Known for his ability to operate seamlessly at both executive and tactical levels, he brings clarity, structure, and momentum to complex initiatives. He thrives on building resilient teams united by bold, audacious missions—and loves a good challenge that sparks debate, strategy, and big-picture problem solving. A true ENTP at heart, he approaches every project with curiosity, creativity, and a drive to push what’s possible.
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27 October 2026 12:15 - 13:00
Panel | From pilot to production: Why most AI support rollouts stall and what gets them moving again
Most support teams have run an AI pilot. Far fewer have scaled one successfully. The gap between a promising proof of concept and a production rollout that holds up across real volume, edge cases, and shifting customer expectations is where most implementations hit a wall. This panel brings together leaders who have been through it, covering the blockers they did not see coming, the decisions that changed their trajectory, and what they would do differently if they were starting again today. In this session you will: - Get an unfiltered view of what actually breaks when AI moves from pilot to production - Understand the decisions that separate teams who scale successfully from those stuck running endless pilots - Leave with a clear picture of what it takes to get your AI rollout moving again if it has stalled