Jamie Wernet is a VP, Customer Success at Forerunner. Previously Senior Director of Customer Success at Greenhouse Software she has led high-performing teams focused on driving customer value, retention, and long-term growth. With extensive experience scaling CS functions, Jamie is passionate about helping organizations build customer-centric strategies that deliver measurable business outcomes. She is a recognized voice in the Customer Success community, regularly sharing insights on leadership, AI, and the evolving role of CS in modern SaaS organizations.