Lane Smith is Senior Director of Technical Support Operations & Scale at Tenable, where he leads initiatives to help global support organizations deliver exceptional customer experiences through operational excellence, AI, and scalable service delivery. He has built and transformed support organizations at leading cybersecurity companies, including Qualys, Snyk, and Mimecast. Lane is passionate about building and scaling world-class support organizations through innovation, operational excellence, and a relentless focus on the customer experience.