Most support teams have run an AI pilot. Far fewer have scaled one successfully. The gap between a promising proof of concept and a production rollout that holds up across real volume, edge cases, and shifting customer expectations is where most implementations hit a wall. This panel brings together leaders who have been through it, covering the blockers they did not see coming, the decisions that changed their trajectory, and what they would do differently if they were starting again today. In this session you will: - Get an unfiltered view of what actually breaks when AI moves from pilot to production - Understand the decisions that separate teams who scale successfully from those stuck running endless pilots - Leave with a clear picture of what it takes to get your AI rollout moving again if it has stalled