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Leila
Horejsi
Head of Customer Experience
Maven AGI
Leila is the Head of Customer Experience at MavenAGI, bringing over 20 years of leadership across Success, Account Management, and Sales. She has a proven track record of defining, designing, and executing strategies that drive retention, expansion, and revenue growth. Passionate about building world-class organizations, she leads with a people-first mindset and a relentless focus on delivering exceptional customer experiences.
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29 October 2025 11:45 - 12:30
Panel - Scaling sustainably: How AI helps support teams stay human under pressure
As support volumes grow, AI-powered tools, from intelligent routing to generative responses, are essential for scaling without losing the personal touch customers expect. This panel explores how categorizing and applying AI capabilities thoughtfully enables high-quality, personalized support across every interaction.