Megan O’Donoghue is a seasoned customer success and support executive with 15+ years leading transformational initiatives in high-growth SaaS and technology organizations, currently as the Vice President, Global Support at Bazaarvoice. She specializes in scaling global operations and delivering measurable improvements in customer experience and EBITDA through innovative technologies, automated processes and organizational evolution. Megan holds an MBA and an MS in Information Systems from Boston University and a BA from the University of Pennsylvania.