Paul Kozlov is a customer support and operations leader with over 25 years of experience spanning cybersecurity, enterprise software, IT infrastructure, and application security. He has led global technical support and support operations teams at CyberArk and now serves as Global Head of Support Systems, Tools, and Programs at Palo Alto Networks. Throughout his career, Paul has built scalable support organisations, improved operational performance, and driven strategic initiatives across customer support, systems, tools, and service delivery, with a strong focus on security, efficiency, and customer experience.