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Rob
Zambito
Customer Success Leader
Rob Zambito is a customer success leader and consultant with 10+ years startup experience and a track record in entrepreneurship and SaaS. His primary skill is in management of fast-growing companies, particularly those between seed and Series C stages. He specializes in renewals, upsell, cross-sell, account management, onboarding, support, customer advocacy, business operations, and business intelligence. His main professional interests include consumer psychology and behavioral economics, as he has a degree in these studies from University of Pennsylvania.
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29 October 2025 14:45 - 15:15
Panel - The end of customer success vs support: How AI is driving the unified customer team
The long-standing divide between Customer Success and Support is disappearing fast. As AI transforms both reactive and proactive work, companies are rethinking how they organize around the customer. This panel brings together leaders from both sides to explore how automation, predictive insights, and new engagement models are converging into one unified customer function. Join us for a forward-looking discussion on what this means for team structures, skills, and customer experience. Leave prepared for a new era of the unified customer journey.