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Sarah
Baker
Sr Director, Customer Experience
TodayTix
Sarah is a dynamic, thoughtful leader, with a proven history of leading large organizations to achieve company goals while driving best-in-class operations, customer experience, and employee engagement. She has a demonstrated track record of rapidly scaling new teams and operational initiatives while driving performance-level improvements in high-growth environments and start-ups. Sarah is a data-driven builder of leaders and teams who takes a holistic approach to solving tough problems with internal and external business partners. Skilled in strategy, customer experience, technical operations, organizational design, coaching, mentorship, public speaking, and leadership development.
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29 October 2025 11:45 - 12:30
Panel - Scaling sustainably: How AI helps support teams stay human under pressure
As support volumes grow, AI-powered tools, from intelligent routing to generative responses, are essential for scaling without losing the personal touch customers expect. This panel explores how categorizing and applying AI capabilities thoughtfully enables high-quality, personalized support across every interaction.