Stephanie Tropea is Director of Enterprise Customer Success for East & Canada at Box, where she leads teams focused on helping enterprise organizations maximize value, drive adoption, and achieve long-term business outcomes. With more than 15 years of experience spanning customer success, client services, and customer relationship management, Stephanie has built and scaled high-performing customer-facing teams across the SaaS industry. She is passionate about creating customer-centric strategies that strengthen retention, accelerate growth, and foster lasting partnerships. As a seasoned CS leader, Stephanie brings deep expertise in enterprise customer engagement, team development, and operational excellence.