Vishal Sharma is CTO at SearchUnify, where he leads AI-driven agentic solutions for customer support, enterprise knowledge, and automation. With over 15 years of experience across AI, enterprise search, Salesforce, and software development, he focuses on making AI systems reliable and useful in production. His work spans LLMs, NLP, retrieval-augmented generation, knowledge architecture, and AI-powered customer experience. He brings a strong technical and operational perspective on scaling agentic AI beyond pilots and into real-world support environments.