AI isn’t just revolutionizing how we talk to customers—it’s transforming how support teams work behind the scenes. In this interactive session, you'll choose between four topics related to how AI is personally impacting you and your co-workers. Don't worry if you can't pick just one topic, before time is up we will regroup to share key take-aways with the whole group. Topics to discuss: - AI Agents for Resolution: The Harness and Knowledge Behind Better Results - Vishal Sharma - Building trust in AI: What it takes for agents and internal stakeholders to fully commit to AI adoption - Bharat Manmode Software Machine: How to Build Evals That Define “Done” for AI Agents - Eugene Mann